Privacy policy
Studios Vis a Vis is committed to protecting your privacy & keeping your information safe. This policy explains what information we collect, why we collect it, how we use it & who we share it with, along with the choices you have. Please read it carefully. If our Terms of Use & this policy ever conflict, this policy applies to anything about your personal information.
What we collect & why
We collect information when you book a treatment, visit the studio, shop online or choose to share it with us.
When you book a treatment
We ask for the following to confirm & manage your appointments, take deposits & payments, & contact you about your visit:
- Name
- Email address
- Phone number
- Payment details for your card on file
Before your first treatment, you’ll complete an intake & consent form covering your medical history, medications, allergies & skin concerns. It tells us which treatments are safe & suitable for you, & it must be completed before you can be treated.
Treatment photos
With your consent, we take before & after photos to track your skin’s progress. They’re stored privately in Mangomint, our booking & client records system, where only our estheticians & team can see them. If we share a photo on our website or social media, it’s only with your consent & always anonymized, with your eyes & any identifying features covered.
When you shop online
We ask for the following to take payment, process & ship your order, & keep you updated on its status:
- Name
- Email address
- Shipping & billing address
- Phone number
- Payment details
When you buy something at the studio, we may ask for your name, email & phone number to add the purchase to your client record & email your receipt.
Appointment reminders
By giving us your mobile number when you book, you agree to receive appointment confirmations & reminders by text, email or phone.
Email marketing
When you sign up for our marketing emails, we ask for your email address & you can choose to share your name. You can unsubscribe at any time using the link at the bottom of any marketing email. Appointment emails, such as confirmations, reminders & receipts, aren’t marketing & will still be sent.
When you contact us
When you email or call us, we’ll ask for information to find you in our system, so we can help you quickly. We may also ask for your feedback to improve our service.
When you visit our website
We automatically collect the following to keep our website secure, improve it & measure our advertising:
- IP address
- Browser type
- Operating system
- Pages you visit, such as treatments & products you view
- What you add to your cart & buy
We use cookies, Google Analytics & the Meta Pixel to collect this information & to show you relevant ads & offers.
Ads on other sites
We advertise on Instagram, Facebook & Google. If you’ve shared information with those platforms, their privacy policies apply to it, & you may see our ads there. You can manage the ads you see in your settings on each platform.
How we use your information
We use your information to book & manage your appointments, treat you safely, follow up after your treatment, process your orders, answer your questions, send marketing emails if you’ve signed up, improve our website & measure our ads, & prevent fraud.
Your health information is never used for advertising, & never shared with advertising or analytics services.
Who we share it with
We never sell your information. We share it only with the companies that help us run the studio & serve you, & only what each one needs:
- Mangomint for booking, intake forms, client records & payments
- Shopify for our website, online shop & Shopify Payments
- Klaviyo for our emails
- Google for website analytics & ads
- Meta for ads on Instagram & Facebook
These companies must protect your information & can only use it to provide their services to us. Some store information in the United States as well as Canada, where it may be subject to the laws of that country. If our business is ever sold, your information may be transferred to the new owner, who must protect it in line with this policy.
Our website & shop are hosted by Shopify. Shopify also uses some information about how you use our shop to run its own features across Shopify stores, & is responsible for that use. You can read the Shopify Consumer Privacy Policy & make requests about that information through the Shopify Privacy Portal.
How we get your consent
When you give us information to book an appointment, make a purchase, pay, arrange delivery or return an item, we take that as your consent to use it for that purpose. We always ask for your express consent before collecting health information, taking treatment photos or sending you marketing emails.
Age of consent
Clients aged 14 to 17 can book facial treatments with the consent of a parent or legal guardian. Our other treatments are for clients 18 & over. By using our website & shop, you confirm that you’re 18 or older, or that a parent or legal guardian has consented on your behalf.
Withdrawing consent
You can withdraw your consent for us to contact you, or to keep collecting, using or sharing your information, at any time. Email us at info@studiosvisavis.com or write to us at Studios Vis a Vis, 780 College St, Toronto, ON M6G 1C6. If you withdraw consent to us using your health information, we may not be able to treat you safely.
Disclosure
We may disclose your information if the law requires it, or if you break our Terms of Use.
Payment
Online payments are processed by Shopify Payments, & studio payments & card on file by Mangomint’s payment processing. Card details are encrypted & handled to the Payment Card Industry Data Security Standard (PCI-DSS), & our team can’t see your full card number. For more, see Shopify’s Terms of Service & Privacy Policy.
Third-party services
The companies we work with only collect, use & share your information as far as they need to provide their services to us. Some, such as payment processors, have their own privacy policies for the information they handle, & we recommend reading them. Our online booking pages are run by Mangomint, so Mangomint’s privacy policy also applies when you book.
Security & retention
Your information is kept in secure, password-protected systems, & only team members who need it for their work can see it. No method of sending or storing information online is completely secure, so we can’t guarantee absolute security. Please don’t send health details or card numbers by email or social media message. Share them through your intake form or in person instead.
We keep your information only as long as we need it for the purposes in this policy, or as long as the law requires. Treatment records may be kept after your last visit to meet our legal & professional obligations. When we no longer need information, we securely destroy it.
Your rights
You can ask to see the information we hold about you & get a copy, ask how it’s been used, ask us to correct anything that’s wrong, or ask us to delete it, unless we’re required to keep it. Email info@studiosvisavis.com & we’ll respond in writing. We may need to confirm your identity first, & we’ll never treat you differently for making a request.
Links on our site
Links on our website may take you to other sites. We’re not responsible for their privacy practices, & we encourage you to read their privacy policies. Anything you post publicly, such as comments on our social media, can be seen by others.
Changes to this policy
We may update this policy from time to time. The latest version is always posted here with the date it was last updated. If we make significant changes, we’ll let clients know by email.
Contact us
Questions about this policy or your information? Email info@studiosvisavis.com, call 416-537-3232 or write to Studios Vis a Vis, 780 College St, Toronto, ON M6G 1C6.